Last updated - June 15, 2023
With the advancement of technology and people’s access to the Internet and social media, many brands and businesses use the internet to sell their products or provide services. This process is called eCommerce, which has led to many businesses’ prosperity.
For a business to succeed in the eCommerce world, it needs knowledge and skills in this field. Also, there are different job positions in this field, each requiring an expert.
So, if you are searching for a job in eCommerce, you are at the right place.
In this article, we will review 10 of the best job positions available in eCommerce and how to get them.
Top 10 eCommerce Job Positions
In this section, we will review 10 of the best and most demanding eCommerce job positions, explain them, and guide you on getting hired in these positions.
Web Developer
The web developer, who plays an essential role in eCommerce, is tasked with designing and building the website.
A web developer must monitor the beauty and functionality of the website to make it easy for customers to use and satisfy. The web developer is also responsible for the technical aspects of the website, such as its security, speed, and performance.
- In order to be able to work as a web developer in eCommerce businesses, apart from having a good resume and work experience, you must have other capabilities, such as knowing several common programming languages and learning new skills in this field.
- Many web developers find remote jobs on platforms like Adzuna, expanding their opportunities to work with eCommerce businesses globally. This flexibility allows for diverse experiences and growth in the industry.
Business Analyst
A business analyst follows the business’s performance, analyzes the results and data, and provides the result to the business owners and managers.
Through its analytical reports, the business analyst helps businesses understand which strategies help their progress and which do not.
Business analysts can also provide financial reports by examining and analyzing various data and guide managers on how to increase their profits and thus help their business development.
- To be able to work in this position, you must have at least a bachelor’s degree in business management. You can work in this field both with and without work experience.
You should also master web analysis tools such as Google Analytics and know the field of the digital economy.
Digital Marketer
The digital marketing manager is responsible for all businesses and brands’ online advertising, including planning various digital marketing campaigns such as email marketing and social media. All types of people can work as digital marketing managers. At the moment, around 60% of digital marketing managers are female.
The digital marketing manager should promote the brand and its products on all reliable social media and provide a complete report on the performance and result of the advertising.
- You must have relevant skills to be employed in this position. For example, you must master Google Analytics, content marketing, and social media platforms.
At the same time, having work experience as a project manager increases your chances of employment.
Retention Expert
One job that does not have direct expertise in connection with eCommerce, but has a significant impact, is the retention specialist.
A retention expert knows that customer retention is vital for a business. As a result, he has to keep customers loyal to the brand and products in any way and to make customers buy more of your products.
A retention specialist can communicate with customers through email or phone calls and ask for their satisfaction with how the service is provided, thus turning them into loyal and permanent customers.
- To work in this position, you must have strong public relations, be proficient in customer support, have a bachelor’s degree in marketing or sales, and have great problem-solving skills.
Content Writer
Content writers help to make your eCommerce business more visible by producing engaging textual or visual content to introduce your products and services. Although some believe that AI-based apps can take these positions, you can still consider content writing a great option.
A professional content writer identifies the needs of your customers and your brand and produces content based on them, and uses specific tones, fonts, and images that are specific to your eCommerce brand and environment.
- To start working as a content writer in eCommerce, you must have high writing ability, a creative mind, and be able to identify the needs of the brand and its customers and create content based on them. You must also master the principles of SEO.
Customer Support Engineer
The customer support representative is responsible for helping customers during and after placing an order. More than 70% of customer support representatives are female.
They may communicate with customers through messages or phone calls, help them register and track their orders, and notify customers in case of any delays or changes in the order process.
- You do not need educational qualifications and long work experience to be hired in this position.
But you must have expertise in communicating and following up with customers and be patient in this field.
PPC Manager
The process of monitoring and managing the advertising costs of a company is the responsibility of the PPC (Pay-Per Click) manager.
The PPC manager should propose advertising strategies with the lowest cost while providing high efficiency.
- To work in this position, you must be familiar with the principles of digital marketing, can create effective ads, and know what search engine rankings paid ads have and how they help your brand.
IT Technician
The responsibilities of an IT technician include monitoring and analyzing technical problems in your brand’s sales system, such as the website.
An IT specialist in eCommerce should be able to investigate and solve the technical problems of your website infrastructure and sales system and suggest appropriate solutions to provide better services.
- To be employed in this field, you must have the primary skills of an IT technician, such as SEO, digital marketing, software development, data analysis, etc., so that you can have a chance to get this job position.
Accountant
An eCommerce accountant collects, reviews, and organizes business financial data to manage your finances.
- To work in this position, you must know how to work with accounting software, master financial affairs, and provide accurate and transparent reports of the company’s financial affairs.
Having work experience in this field will help you perform better.
Project Manager
The project manager is responsible for overseeing the performance of the eCommerce team members. The project manager checks the activities of people, changes the role of each person for each part, and generally helps everyone to do their work correctly so that the business can progress.
The project manager may even communicate with the client regularly to ensure that all team members are doing their job properly.
- To work in this field, you must be able to manage projects, team members, customer support, content production, etc., because the most sensitive points of eCommerce are under your supervision.
Conclusion
The world of eCommerce is developing rapidly, and new jobs are added every day, but some never get old, and they are looking for skilled workers every day for these jobs. In this article, we introduce you to 10 of the top and most demanding jobs in eCommerce so that you can find the best option according to your abilities. We hope this article will help you to enter this field with proper knowledge of eCommerce jobs according to your skills and find your dream job.
