Last updated - January 9, 2024
You probably already know that AI-integrated chatbots can greatly customer service interactions. A chatbot will respond to user queries with preset responses so that your support department’s workflow will be more streamlined. Chatbots often can deduce what customers want and accordingly redirect them to the correct department or person. You can leverage machine learning to make the chatbot responses more natural and aligned to the interests of your customer base. How will you integrate a chatbot on your WordPress site? In this article, we will discuss some of the best free WordPress chatbot plugins that you can install on your site.
WSChat – WordPress Live Chat
If you are looking for a live chat solution that fully integrates with WordPress without any external API calls, WSChat is what you are looking for. You can use your own dedicated server, or use Pusher WebSockets APIs to make it flexible with any server. It has several advanced options such as file attachments, automatic replies, unlimited chat history, etc., which will help your interactions with customers really smooth and streamlined. With the premium version of the plugin, you can integrate Google’s DialogFlow to create a chatbot to answer customer queries when agents are not online.
Features
- WordPress live chat integration with no external API calls.
- Display the online availability status of your support team.
- Notify agents on new messages, and provide automatic reply options.
- Extensive customization options.
Tidio – Live Chat, Chatbots & Email Marketing
Tidio is one of the most popular WordPress live chat plugins with chatbot support. It will help you resolve customer issues instantly and also helps you follow up on leads and automate your team’s workflow. It also offers a customizable widget, and free Android and iOS mobile apps. You will be able to easily integrate it to your WordPress website even if you are not really tech-savvy.
Features
- Integrate a live chat widget on your WordPress site.
- Automate answering to common, repetitive questions via chatbot.
- Customizable live chat widgets and chatbot templates.
- Email marketing tools.
ChatBot WPBot
WPBot is a simple chatbot solution that you can integrate on your WordPress site. You can use this chatbot to collect feedback from customers, as well as to interact with them smoothly. It connects with the Conversational Forms plugin to help you design conversational flows on your site without integrating language understanding platforms. However, it also lets you connect with DialogFlow for machine-based natural language processing capabilities.
Features
- Display a floating chatbot on your WordPress site.
- Configure simple text responses or integrate with DialogFlow for AI-based responses.
- Built-in intent to help users with feedback and FAQs.
- Customize the appearance and position of the chatbot display.
Website Chatbot
You will be able to add a chat widget on your WordPress site easily using this plugin. The chatbot is able to improvise conversations, and will help you collect qualified leads effortlessly. It also gathers data effectively, and helps you share the data to CRM solutions or Google Sheets. Furthermore, it offers an appointment booking option that can streamline your booking process too. Overall, it is a flexible and economical option to enhance user experience.
Features
- Helps you feature a chatbot on your site.
- Aids in quality lead generation and management.
- Appointment booking option.
- Easy to configure.
Glassix – Generative AI Chatbots
Glassix stands as one of the leading live chat and AI chatbot platforms for WordPress websites. It excels in providing instant resolution to customer inquiries and streamlining the customer service process. Glassix offers seamless integration with WordPress, ensuring that even those with minimal technical expertise can enhance their websites with advanced AI chatbot functionalities.
In addition, Glassix brings the power of GPT-4 engine-driven chatbots, enabling businesses to follow up on leads, automate workflows, and provide personalized customer experiences. Its user-friendly interface and one-click multi-channel deployment feature make it an invaluable tool for WordPress-based websites aiming to elevate their online customer engagement.
Features
- Effortlessly integrates with WordPress, with a user-friendly setup.
- Single-click multi-channel deployment: Deploy the same chatbot script across multiple channels with just one click.
- Powered by GPT-4 engine: Advanced AI chatbots for engaging, natural language customer interactions.
- Flexible Agent-Chatbot Interaction: Allows agents to seamlessly introduce a chatbot into live conversations for enhanced sales & support.
Cliengo – Chatbot
Cliengo helps to collect user’s contact details and query easily on your WordPress website. This lets you connect with potential customers more effectively. It also offers easy integration with most popular CRM solutions currently in the market. In addition, you can connect it with several analytics, advertising and marketing tools without hassles.
Features
- Offers a chatbot and WhatsApp chat option to collect leads.
- Easily integrates with CRM solutions.
- Connect with popular analytics and marketing tools.
WP-Chatbot for Messenger
This is an omnichannel chatbot solution that will work on multiple platforms used for instant messaging. It helps you manage all incoming messages through a single inbox. There are options to switch between Facebook Messenger conversations and native web chat. You will be able to connect with customers round the clock and gather leads more effectively with the help of this chatbot. And you will be able to use it on any device globally.
Features
- Omnichannel chatbot solution.
- Switch between Facebook Messenger conversations and native web chat.
- All incoming messages can be accessed from a single inbox.
- Compatible with the advanced marketing platform of MobileMonkey.
Chatbot with IBM Watson
For basic chatbot usage on your WordPress site, you can use this plugin that integrates with IBM Watson. You can use it with IBM Cloud Lite account. The plugin will help you smoothen the initial interactions your site visitors will have and can redirect them to the right page or support agent.
Features
- Easily integrate IBM Watson chatbot for free.
- Selectively display the chatbot on posts or pages.
- Easily configure the chatbot from the plugin settings.
- Customize the appearance of the chatbot.
WP Live Chat + Chatbots Plugin for WordPress – Chaport
This plugin helps you communicate with your customers more efficiently with the help of a user-friendly chatbot and live chat solution. Also, you will be able to interact with customers through multiple communication channels without hassles. With qualified lead generation, the plugin will be a great help to your marketing efforts. Moreover, you will be able to integrate it with third party solution to streamline your workflow.
Features
- Live chat and chatbot solution with a simple user interface.
- Helps you understand customers better with pre-chat forms, typing insights, and more.
- No limits in the number of chats in the free version.
- Mobile friendly.
Chatra Live Chat + ChatBot + Cart Saver
This is an all-in-one solution that will help you effortlessly handle your customer interactions. You can help customers resolve their issues, and also understand their specific interests and concerns relevant to your business. It will provide you with information on live visitors on your site, and assists you in initiating conversations with them. Additionally, it offers advanced features like exit intent detection, typing insights, triggered chats, typo-correction, etc.
Features
- Comprehensive customer support solution with chatbot.
- Facebook integration for easy connect with customers.
- Understand active visitor on your site with relevant details like location, device, etc.
- Compatible with WooCommerce and Ecwid.
ChatBot WoowBot
If you are looking for a simple solution to assist customers on your online store, you can try WoowBot. The free version works for simple responses without the aid of any language processing software. However, if you would like to integrate Google’s Dialogflow for advanced machine learning capabilities and natural language processing, you have to opt for the Pro version. You can definitely make use of this plugin to ensure a consistent customer experience on your store.
Features
- eCommerce chatbot with capability to search for products.
- One chatbot template available.
- Customize the positioning of the chatbot and use custom icons.
- Modify the responses in multiple languages.
We hope this article has helped you be familiar with some of the best free WordPress chatbot plugins. Feel free to share with us your experience with one of these plugins, or similar ones, in the below section for comments.
If you prefer to watch a video version of the article, please check out the video below:
You did a great chatbot investigation, thanks for the detailed review! Talking about free chatbot tools, I can suggest looking through one from HelpCrunch. I just thought it might be useful for someone.
Hi Martin,
Thanks for the feedback and suggestion. Will check and if it makes a good choice will consider it in our upcoming articles. Visit learnwoo for more guides and tips.
Thanks James for the feedback.