10+ Best Free WordPress Chatbot Plugins 2024 (with Video)

Last updated - September 30, 2024

You probably already know that AI-integrated chatbots can greatly help with customer service interactions. A chatbot will respond to user queries with responses that are set beforehand. Chatbots often can understand what customers want and accordingly redirect them with the right responses and for a much more difficult query they can direct them to the right department as well.

Adding LiveChat to your e-commerce site is a great way to show your customers that you care for them. Also, it relieves customer service executives of the burden of repetitive customer questions.

You can leverage machine learning to make the chatbot responses more natural and aligned with the interests of your customer base. How will you integrate a chatbot on your WordPress site? In this article, we will discuss some of the best free WordPress chatbot plugins that you can install on your site.

What are WordPress ChatBot Plugins?

Chatbots are nothing but software that helps in converse with your customers like they were human. WordPress ChatBot plugins are here to make your job easy and also help manage and retain customers.

Live Chat widgets on the screen help the customers get in touch with your customer support executives very easily. Many WordPress plugins help achieve this goal and this blog is on the list of 10 Best WordPress ChatBot plugins.

Benefits of having WordPress ChatBot Plugins on your Website?

ChatBot plugins can bring in a lot of differences in how business works. Let’s take a good look at some of the advantages:

Personalized Customer Experience: WordPress ChatBot plugins help you better understand your customers before transferring the chat over to your customer service executive. This gives a good idea of the customer and thus renders support after having a clear-cut idea of the history of the customer.
Prioritizing Work: It is common for support executives to deal with the same repetitive questions over and out. By placing ChatBot plugins on your website, you can help the support executives deal with questions that need their assistance. The live WordPress chatbot plugin itself can deal with common queries and concerns.
Immediate Grievance Redressal: The WordPress ChatBot plugins can respond easily to customers without asking the customers to call or send a mail to the concerned grievance support system.
Self-Service: Live assistance offered by WordPress ChatBot plugins to customers when they are on the website itself can help solve almost all issues they are facing and as they take charge of it on their own they will do much better as they solve it themselves.

10 Best WordPress ChatBot Plugins

WSChat – WordPress Live Chat

If you are looking for a live chat solution that fully integrates with WordPress without any external API calls, WSChat is what you are looking for. You can use your dedicated server, or use Pusher WebSockets APIs to make it flexible with any server. It has several advanced options such as file attachments, automatic replies, unlimited chat history, etc., which will help your interactions with customers be smooth and streamlined.

With the premium version of the plugin, you can integrate Google’s DialogFlow to create a chatbot to answer customer queries when agents are not online. The premium version of the plugin also gives you the benefit of integrating AI and making your communication with your customers as easy as possible.

Features

WordPress live chat integration with no external API calls.
WooCommerce Live Chat Integration.
Display the online availability status of your support team.
Proactive Initiation of Chats
Collaborate Chats with Multiple Agents at a time

Tidio – Live Chat, Chatbots & Email Marketing

Tidio is one of the most popular WordPress live chat plugins with chatbot support. It will help you resolve customer issues instantly and also help you follow up on leads and automate your team’s workflow. With Tidio, you can just be sure to get your customers to buy what they were looking for with instant discounts. Thus, cart abandonment will no longer be a thing of concern.

It also offers a customizable widget, and free Android and iOS mobile apps. You will be able to easily integrate it into your WordPress website even if you are not tech-savvy.

Features

Integrate a live chat widget on your WordPress site.
Increase average cart value
Boost sales with plug-and-play templates.
Customizable live chat widgets and chatbot templates.
Easy integration with all work tools.

ChatBot WPBot

WPBot is a simple chatbot solution that you can integrate into your WordPress site. You can use this chatbot to collect feedback from customers, as well as to interact with them smoothly.

It connects with the Conversational Forms plugin to help you design conversational flows on your site without integrating language understanding platforms. However, it also lets you connect with DialogFlow for machine-based natural language processing capabilities.

Features

Display a floating chatbot on your WordPress site.
Configure simple text responses or integrate with Dialogflow Agent API or Tavily Search API.
Built-in intent to help users with feedback and FAQs.
Customize the appearance and position of the chatbot display.
OpenAI ChatGPT integration for keyword-oriented responses

Chatbot for WordPress by Collect.chat

You will be able to add a chat widget to your WordPress site easily using this plugin. The chatbot can improvise conversations and will help you collect qualified leads effortlessly. It also gathers data effectively and helps you share the data with CRM solutions or Google Sheets.

Furthermore, it offers an appointment booking option that can streamline your booking process too. 50+ chatbot templates to give you that needed headstart. Overall, it is a flexible and economical option to enhance user experience.

Features

Helps you feature a chatbot on your site without coding knowledge.
Aids in quality lead generation and management in autopilot.
Appointment booking option by contacts.
Easy to configure.
One account and unlimited bots.

QuadLayers – AI Copilot

If you are looking for an all-in-one WordPress plugin to help you with your blogging or online business, check out AI Copilot. It is one of the feature-rich plugins you can use to enhance your website’s features.

The plugin provides seamless integration with ChatGPT, and you can easily create content for your blog right from the dashboard. Since the tool is also compatible with the Gutenberg editor, you can use all the plugin’s features from the editor without any hassle.

Features

The bulk post creation feature will help you generate as many blog posts as you need without the hassle
An enhanced editor toolkit is available in the plugin, which will help you to simplify the text, paraphrase it, and so on
The image suggestions will help you add proper images to your blog posts. The best part is that all the images will be copyright-free.
If you need to create custom images, you can use the AI feature to generate images
From the settings, you can see the API usage. This will give a better tracking of your API usage
BETA – Live chatbot! With sales and support agents, users can get in touch, and the chatbot will handle inquiries based on the relevant topic.

Glassix – Generative AI Chatbots

Glassix stands as one of the leading live chat and AI chatbot platforms for WordPress websites. It excels in providing instant resolution to customer inquiries and streamlining the customer service process.

Glassix offers seamless integration with WordPress, ensuring that even those with minimal technical expertise can enhance their websites with advanced AI chatbot functionalities.

In addition, Glassix brings the power of GPT-4 engine-driven chatbots, enabling businesses to follow up on leads, automate workflows, and provide personalized customer experiences.

Its user-friendly interface and one-click multi-channel deployment feature make it an invaluable tool for WordPress-based websites aiming to elevate their online customer engagement.

Features

Effortlessly integrates with WordPress, with a user-friendly setup.
Single-click multi-channel deployment: Deploy the same chatbot script across multiple channels with just one click.
Powered by GPT-4 engine: Advanced AI chatbots for engaging, natural language customer interactions.
Flexible Agent-Chatbot Interaction: Allows agents to seamlessly introduce a chatbot into live conversations for enhanced sales & support.

Cliengo – Chatbot

Cliengo helps to collect user’s contact details and queries easily on your WordPress website. This lets you connect with potential customers more effectively. It also offers easy integration with the most popular CRM solutions currently in the market.

In addition, you can connect it with several analytics, advertising, and marketing tools without hassles. With Cliengo, you can easily make sales on the go.

Features

Offers a chatbot and WhatsApp chat option to collect leads.
Centralize customer information and send it over to the sales team and align them with multiple metrics.
Connect with popular analytics and marketing tools.
Monitor chats and intervene at the right time
Alert when a new customer comes in.

HubSpot WordPress Live Chat

The live chat plugin from Hubspot is a part of their all-inclusive WordPress plugin. Handle anything and everything with this one well-encompassed plugin.

You can instantly connect with your customers with ease via Live Chat and set office hours to make sure that they don’t expect a response right away. Customization right on point which will make the chat widget to be easily in line with the brand’s needs.

Features

Add WordPress Live Chat within no time
Shared chat inbox to keep everyone in the loop.
Connect from anywhere, anytime.
Best customization for the chat widget

Zendesk Answer Bot

Zendesk AI promises the best-personalized interaction for your customers. The AI plugin has monitored a great amount of interactions to derive the right answers for your customers.

High-intelligent responses help manage ‘n’ number of customers with adept AI customer service responses. AI tools help give complete context to your customer service executives making the job easier.

Features

Automation which helps in managing a line of customers
Uses AI to streamline workflows
Personalized replies in seconds
AI analyzes tickets to get the best responses

WP Live Chat + Chatbots Plugin for WordPress – Chaport

This plugin helps you communicate with your customers more efficiently with the help of a user-friendly chatbot and live chat solution. Also, you will be able to interact with customers through multiple communication channels without hassles.

With qualified lead generation, the plugin will be a great help to your marketing efforts. Moreover, you will be able to integrate it with third-party solutions to streamline your workflow.

Features

Live chat and chatbot solution with a simple user interface.
Handle all queries in one place
Helps you understand customers better with pre-chat forms, typing insights, and more.
No limits on the number of chats in the free version.
Mobile friendly.
Multilingual widget
In-chat email request

ChatBot WoowBot

If you are looking for simple WordPress ChatBot Plugins to assist customers on your online store, you can try WoowBot. The free version works for simple responses without the aid of any language processing software.

However, if you would like to integrate Google’s Dialogflow for advanced machine learning capabilities and natural language processing, you have to opt for the Pro version. You can definitely make use of this plugin to ensure a consistent customer experience in your store.

Features

Ecommerce chatbot with the capability to search for products.
One chatbot template is available.
Customize the positioning of the chatbot and use custom icons.
Modify the responses in multiple languages.

Final Wrap

WordPress ChatBot plugins can help manage customers and let through the message that needs priority assistance. We hope this article has helped you become familiar with some of the best free WordPress ChatBot plugins. Feel free to share with us your experience with one of these plugins, or similar ones, in the below section for comments.

If you prefer to watch a video on top WordPress & WooCommerce Live Chat & Customer Ticketing Plugins:

FAQs

What are WordPress ChatBot Plugins?

WordPress Chatbot plugins are software that helps instantly address the queries of your customers and make sure that they aren’t disregarded. It also improves productivity as the ChatBots deal the repetitive questions.