How to Fix WooCommerce Not Sending Emails? (Troubleshooting Guide)

WooCommerce Not Sending Emails

WooCommerce is one of the most chosen platforms for setting up an e-commerce store. Following up with emails is a part of the process when an online order is placed. But, sometimes it lands in a hiccup of WooCommerce not sending emails to customers.

When such an issue happens, it can eventually lead to customers not returning to your online store.

This blog acts as a troubleshooting guide if such a problem occurs. Let’s explore it further and understand how to fix it.

Overview of WooCommerce’s Functionality

WooCommerce gives its users an easy-to-go email functionality. The email settings are built into WooCommerce.

Customize the template according to the requirements of your customers and brand

You can find all of the email settings on the WordPress dashboard under WooCommerce.

Email Settings for WooCommerce

“New Order”, “Cancelled Order”, and “Failed Order” are the emails that are sent to the store owner, and the rest of the emails listed are directly sent to customers.

Email-Sender-and-Template-Options

Here you can set the “Sender Name” and “Sender’s Email Address” for emails sent by WooCommerce. Make sure that your email ID comes with the domain name.

Further, you get to set the tone of your email using many of the attributes listed like header image, footer text, base color, background color, etc.

Now, that you have under the basic setup of emails with WooCommerce. Let’s now see some of the issues of WooCommerce not sending emails.

How to fix WooCommerce not sending emails?

Check the status of the order

The status of the order plays an important role. There might be a chance that you are getting in order but emails are not being sent to the customers.

The main reason is the status of the orders. If the customer has abandoned the cart and the payment is pending, then the emails won’t be sent unless and until the status moves into processing.

If the payment was successful but the status is still pending, then you might need to check with the payment gateway and sort out the error there.

Check email settings

It is necessary to make sure that the email notification is enabled in the email settings. The email should be sent once the order moves into the processing stage.

To make sure that this is enabled, check these steps:

  1. WooCommerce > Settings > Emails
  2. Select the email template
  3. Enable “Enable this Notification”
Email-sender-template-and-email-type

You can also change the email type to text if HTML is blocked.

If the issue is still coming up, check WooCommerce logs. Also, look for conflicts in theme, plugins, etc.

Check if emails are being sent, but not reaching the customers

Sometimes even after enabling everything, there still might be a chance of WooCommerce not sending emails.

This can be due to emails being classified as spam and the spam blocker has stopped them from being sent to the customers.

To ensure that emails are being sent, you can use the WP Mail Logging plugin. The plugin will catch the error and display it.

WP-Mail-Logging

WooCommerce not sending emails can also occur when the email is not sent from a brand domain name and is from a generic domain name like yahoo.com, gmail.com, etc.

You can check the spamminess of your sender’s email ID using mailgenius.com.

Spamminess-of-Email-ID

Update WordPress and WooCommerce

WooCommerce not sending emails can also arise due to not regularly updating WordPress and WooCommerce.

Make sure that the CMS and WooCommerce are in their latest updated versions. Most times this will resolve the issue, as updations come with numerous bug fixes.

It is necessary to back up the website before attempting to upgrade the site.

Using an SMTP provider

Simple Mail Transfer Protocol (SMTP) is an international standard communication protocol that helps send emails over the Internet.

If your hosting provider doesn’t have an email facility, you can use SMTP to facilitate email communication.

You can learn more about how to set up email on your WordPress site using SMTP and make your process easier.

Conclusion

WooCommerce not sending emails is an issue that needs to be considered. When information is not communicated to customers it might lead to confusion. Hope this troubleshooting guide helps you resolve the WooCommerce not sending emails issue.

FAQs

  1. Why are WooCommerce emails not being sent?

WooCommerce emails may fail to send for a variety of reasons, including misconfigured settings, hosting restrictions, SMTP issues, or plugin conflicts. Testing and troubleshooting are essential to identify the exact cause.

  1. How can I check if WooCommerce emails are being sent?

If WooCommerce is not sending emails, you can use a plugin like WP Mail Logging to track outgoing emails and ensure they are processed. You can also test email functionality from WooCommerce’s email settings.

  1. What is the best SMTP plugin for WooCommerce?

WP Mail SMTP, Post SMTP, and FluentSMTP are some of the reliable options for email delivery.

  1. How do I authenticate my domain for email delivery?

If you’re having trouble with WooCommerce not sending emails, check your email settings to make sure the email notification is enabled. If the issue persists, check the WooCommerce logs. Also, look for conflicts in theme, plugins, etc. If the issue is still coming up, check WooCommerce logs. Also, look for conflicts in theme, plugins, etc.

  1. What should I do if emails are flagged as spam?

When you send an email, you want to make sure that it gets to its intended recipient. To do this, you need to ensure that the email is properly authenticated. This means that the sender’s email address is verified and that the email body does not contain any suspicious content. You also need to use a reputable SMTP service to ensure that your emails are delivered.

Further Reading