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E-Commerce Personalization: Leveraging AI for Enhanced Customer Experience
Online shoppers are notoriously impatient, with 71% expressing a strong preference for quick, personalized, and seamless shopping experiences.
The same report by McKinsey further reveals...
Top 7 CRM Software to Strengthen Your Customer Relationship in 2024
With the advent of technology, businesses tend to scale in profitability and customer satisfaction. But is it easy to cater to each customer as...
6 Best WordPress Knowledge Base Plugins (2024) to Enhance your Customer Service
A knowledge base is an important part of your customer service efforts. It enables your customers to find answers to their own queries more...
Best WooCommerce Customer / Order CSV Export Plugins (2024)
If you are running an eCommerce store using WooCommerce, you will find a range of plugins to help you with store management. Sometimes you...
What Makes A Support Agent Star Performer?
Have you ever had a wonderful experience contacting customer service? The kind of customer service encounter that makes you want to tell other customers...
Website Down: How to Communicate With Your Customers During an Outage
When updating your website, it might not always go to plan. Lots of unexpected things can happen, so it’s important to make sure your...
Video-Supported eCommerce Plugins for WordPress Website
If you have a WordPress website, videos are a great way to get people to your site and keep them interested in your pages....
Tips and Tricks to Increase Customer Retention on Your WooCommerce Store
Introduction
Retaining consumers is essential for the success of your WooCommerce store in the cutthroat e-commerce market of today. For this, it's necessary to put...
Customer Feedback: Why it Matters and Ways to Collect it
Customer feedback is essential for any business to grow and thrive in today’s competitive market. The significance of customer feedback cannot be overstated, as...
Unpacking the Different Elements of Customer Journey Mapping
When a customer visits your eCommerce store, it’s probably not their first contact with your company, and when they make a purchase, it’s not...
