Last updated - August 20, 2023
In the highly competitive world of eCommerce, providing exceptional customer support is crucial for the success of your Shopify store. Fortunately, there are numerous customer support apps available on the Shopify App Store that can help you deliver outstanding customer service.
In this article, we will explore the top 8 Shopify customer support apps that are designed to enhance the overall customer experience and increase customer satisfaction.
Why do we Need Customer Support Plugins?
For companies and websites that want to offer a seamless and effective experience, customer support plugins are crucial tools. We require customer support plugins for the following reasons:
- Better customer experience: Companies may provide better customer experiences by using customer support plugins. Customers may access support from them whenever they want it, i.e., whether they have queries, or issues, or require help with products or services.
- Real-time support: Live chat functionality is a feature that many customer care plugins provide, allowing for real-time interactions between consumers and support staff.
- Around-the-clock services: Chatbots or automated responses are frequently offered by support plugins, which may address frequent inquiries even outside of business hours. This guarantees that consumers may get help at any time and improves the entire customer service experience.
- Quick issue resolution: Companies may effectively manage support tickets, customer queries, and customer complaints by employing customer support plugins. These plugins frequently include ticketing systems that categorize and prioritize concerns, ensuring that no customer complaint is ignored.
- Reduced workload: Chatbots and automated responses may take care of common FAQs, freeing up support agents to concentrate on more difficult or urgent queries.
1. Marketing+Support On WhatsApp
The Marketing+Support On WhatsApp app by SuperLemon is a powerful customer support app that enables you to add a WhatsApp live chat button to your Shopify site. With this app, you can provide real-time customer support, send automated and manual abandoned cart recovery messages, and streamline order and delivery notifications through WhatsApp.
This app offers seamless integration with your Shopify store, allowing you to enhance customer interaction and drive customer satisfaction.
Key Features:
- WhatsApp chat and share functionalities
- Abandoned cart recovery through WhatsApp
- With WhatsApp, you can send order confirmation, order tracking, and cash-on-delivery (COD) alerts.
- Utilizing your own Whatsapp API account, you may access custom templates and marketing campaigns.
- For your WhatsApp Business API Account, there is a Shared Team Inbox.
Pricing:
This SuperLemon app offers a free plan with basic features, as well as two paid plans priced at $15 per month going up to $25 per month, which include advanced features. Additionally, a 7-day free trial is available for all plans.
2. Accessibly
Accessibly is a powerful widget that helps ensure your Shopify store is ADA- and WCAG-compliant. By making your website accessible to all users, you can enhance the overall customer experience and reach a wider audience. Accessibly offers a range of features to improve website accessibility, including readability enhancements, cursor enlargement, color adjustments, text-to-voice capabilities, and more.
Key Features:
- Ensures compliance with WCAG 2.1, ADA, Section 508, and EN 301549 standards
- Fully customizable to align with your brand
- Mobile-friendly, compatible with phones, tablets, and web browsers
- The font size on a website can be increased.
- The cursor size on a website can be increased.
- You can flip all the colors on a website with the Accessibly widget.
- Give customers the option of choosing between several contrast levels.
- With the help of the Accessibly widget, you can add simple labels to photographs.
- Read webpage material aloud using text-to-speech capabilities.
Pricing:
Accessibly offers 2 premium plans with prices starting at $5 per month and going up to $20 per month for advanced features, with a 7-day free trial available for both the plans.
3. Zendesk
Zendesk is a comprehensive customer service platform that seamlessly integrates with Shopify to provide a unified customer support experience. With Zendesk, you can manage customer service tickets, provide omnichannel support, process refunds, customize agent workflows, and offer live chat functionality. This robust app allows you to deliver exceptional customer support and build strong customer relationships.
Key Features:
- Zendesk bots provide immediate responses 24/7 on all of your support channels, ensuring that customers are never kept waiting.
- Add messaging to your website, mobile app, as well as popular social media platforms like Facebook and WhatsApp.
- Receive real-time notifications through new messages and reply to them instantly by email, chat, phone, and messaging.
- Change the fields and forms on tickets across channels, or appoint a team member to quickly respond to a conversation.
- Utilize group routing, overflow routing, interactive voice response (IVR) routing, and after-hours routing to guarantee that calls always connect with the appropriate agent at the appropriate time.
Pricing:
The Zendesk app is free for Zendesk users who are on the Zendesk Suite plan or above. If you get it from the Shopify app store, the plan starts at $49 per month and goes up to $150 per month. All the plans come with a 14-day free trial.
4. Shopify Inbox
Shopify Inbox, developed by Shopify itself, is a powerful app that allows you to manage customer communication from various channels in one place. With Shopify Inbox, you can respond to chats, emails, and social media messages directly from a single inbox, providing a seamless and efficient customer support experience. This app simplifies the customer communication process and helps you deliver timely and personalized support to your customers.
Key Features:
- Seamless conversations with customers from various channels
- Unified inbox for multi-channel support
- Integration with popular channels such as Apple Business Chat, Facebook Messenger, and Instagram
- Enable chat and track the results in the Shopify admin dashboard.
- Manage chats from the shop app and online shop chat.
- Utilize profile and shopping cart data to easily identify customers.
- Without leaving the conversation, provide product recommendations, images, and discounts.
- To save yourself and your customers time, automate greetings, contact capture, and FAQs.
Pricing:
Shopify Inbox is a free app available for all Shopify users.
5. HelpCenter
HelpCenter is a comprehensive customer support app that offers an intuitive FAQ page builder, a helpdesk ticketing system, live chat functionality, and so much more. With HelpCenter, you can create an attractive and informative FAQ page to address common customer inquiries, streamline ticket management, and provide real-time support through live chat. This app empowers you to enhance the customer experience and improve customer satisfaction.
Key Features:
- Intuitive FAQ page builder.
- Helpdesk ticketing system for efficient ticket management.
- Live chat functionality for real-time support.
- Access all incoming customer inquiries conveniently from one dashboard.
- Handle customer interactions from multiple stores using the HelpDesk ticketing system, which supports Facebook Messenger, live chat, and email.
- Allow customers to fill out a contact form if they need assistance outside working hours.
- Create tabs that are completely customized for your product page.
Pricing:
HelpCenter offers a free plan with basic features, and additional charges may apply for access to advanced features. A 15-day free trial is available for paid plans.
6. Tidio Live Chat & AI Chatbots
Tidio is a comprehensive live chat and chatbot solution that allows you to communicate with your customers through live chat and messenger apps. With Tidio, you can provide real-time support, automate responses with chatbots, and manage customer inquiries from multiple channels within a single communication inbox. This app enables you to deliver personalized and efficient customer support, enhance customer engagement, and drive customer satisfaction.
Key Features:
- Live chat functionality for real-time communication.
- Multi-channel communication support.
- Customization options for branding.
- Use the live chat function to engage with visitors, swiftly resolve issues, and push sales.
- Answer up to 70% of your customer inquiries automatically with the Lyro AI bot.
- Customer support executives can check order history, preview carts, and directly suggest products in a conversation.
- Utilize a straightforward ticketing system to manage and satisfy customer demands.
Pricing:
Tidio offers a free plan with basic features, and additional charges may be applicable for access to advanced features.
7. SimpleCall – Click To Call
SimpleCall is a customer support app that enables you to add a call now button to your Shopify store, allowing customers to easily contact your support team through phone calls. With SimpleCall, you can provide personalized and immediate assistance to your customers, enhancing their overall experience and driving customer satisfaction. This app enables you to establish direct communication with your customers, build stronger relationships, and resolve their inquiries efficiently.
Key Features:
- Call now button for immediate customer support.
- Personalized and direct communication with customers.
- Available on all platforms including mobile and desktop.
- Choose between two distinct designs. Select between Floating Button and Sticky Bottom Bar.
- Modify the CTA’s design, color, text, size, position, etc.
- Choose the pages where the click-to-call button can be shown.
- This is a simple-to-use tool that doesn’t require any coding knowledge.
Pricing:
SimpleCall is available at a meager $1.49 per month along with a 3-day free trial.
8. PingMe Facebook Messenger Chat
PingMe Facebook Messenger Chat enables you to integrate Facebook Messenger with your Shopify store, allowing customers to ping you directly through Facebook, Instagram, and Shopify for instant support. With this app, you can communicate with your customers in real-time, answer their inquiries, and enhance the overall customer experience. By leveraging the popularity and convenience of Facebook Messenger, you can connect with your customers on a platform they are already familiar with, and drive engagement and customer satisfaction.
Key Features:
- Integration of Facebook Messenger with your Shopify store.
- Real-time communication with customers.
- Instant support and customer assistance.
- Use a live chat widget to improve customer service and boost revenue.
- Organize all customer interactions in a single location for easier remarketing
- Use data analysis to interact with customers at any point during the website experience
- Provide support to customers around-the-clock, even after the customer has left the website.
- The elegant and modern chat widget integrates into any theme.
Pricing:
PingMe Facebook Messenger Chat has a basic plan that is free of cost and a premium plan that is priced at $6 per month. All the plans come with a 7-day free trial.
Conclusion
In conclusion, choosing the right customer support app for your Shopify store is essential for providing exceptional customer service and driving customer satisfaction. The top 8 Shopify customer support apps discussed in this article offer a variety of features and functionalities to enhance the overall customer experience.
Whether you are looking for live chat functionality, chatbot automation, FAQ page builders, or integration with popular messaging platforms, there is a customer support app available to meet your specific needs.
If need be, one may install multiple Shopify customer support apps that can provide further enhancements and customization options to optimize your customer support efforts. By leveraging these apps, you can create a seamless and personalized customer support experience that sets your Shopify store apart from the competition and drives customer loyalty and revenue.
